I’m sorry to have to post it here, but I wonder whether others are experiencing what I am - and whether the management are aware of the issues (@marc )
I won’t go into the full details of my issue, but while car sharing does include car insurance, the experience of going through this has been pretty poor. But more importantly. the feedback and support I am getting through customer service is making it even worse.
I don’t know if the insurance processing is outsourced or managed by remote staff, but to say “we cannot answer that because the member of staff doesn’t work until 11pm” is not a good answer. I was told multiple times that questions had been passed on internally, and when chasing over a week later, then being told the message had not reached the person responsible … but “The process for escalating messages is straightforward and cannot be simplified any further.”
When I try to get an answer today, I’m told customer service staff will raise it with a colleague, then do not answer for over 6 hours, and the member of staff dealing with it appears to go offline.
I’m already incredibly frustrated to be without my car for over 2 weeks, but also that this is now going to mean a booking will have to be cancelled at the last minute for no reason.
Come on Hiyacar! You’re losing your main supporters this way.